Due to the size, nature, and business-oriented use of Vaelton products, we do not accept returns or cancellations for change of mind, incorrect ordering, or non-defective products once an order has been confirmed and processed.

If your order arrives damaged or defective, please contact us within 48 hours of delivery at contact@vaelton.com and include:

• your order number
• a description of the issue
• clear photos of the product, packaging, and shipping label

If the issue is confirmed as damage in transit or a manufacturing defect, we will review the case and provide an appropriate solution. Depending on the situation, this may include:

• replacement parts
• product repair
• replacement of the affected unit
• partial or full refund

Any approved refund will be issued to the original payment method.

This policy does not affect any mandatory legal rights that may apply under applicable law.